We know how important it is to stay informed once you’ve placed your order. That’s why we make it easy for you to follow your package every step of the way.

How to Track Your Order

As soon as your order ships, you’ll receive an email with:

✅ Your shipment tracking number

✅ The carrier name (e.g., Canada Post, Purolator, FedEx)

✅ A direct tracking link so you can monitor delivery status in real-time

Tip: If you can’t find the email, check your spam/junk folder or search for subject line: “Your Order Has Shipped!”

Tracking From Your Account (for Registered Users)

If you created an account during checkout, you can also:

  1. Log in to your account.

  2. Go to My Orders.

  3. Click on the relevant order to view its current status and tracking number.

What If I Didn't Receive a Tracking Number?

If it’s been more than 48 hours since your order confirmation and you haven’t received tracking details:

Reach out to us at info@staging.nativenic.com

We’ll get back to you quickly with your order’s current status.

When Will I Get My Order?

  • Processing Time: Most orders are processed within 1–2 business days.

  • Delivery Time: Canada-wide shipping typically takes 2–7 business days depending on your location and selected shipping method.

Still Have Questions?

We’re always happy to help. Visit our Contactez-nous page or use the live chat for faster support.